cobranded image

Create profile

Create profile

Create your login

Your password needs to be 8 characters or more, including an uppercase letter, a lowercase letter, a number, and a symbol

Basic Info
Contact Info
Additional Info
What do you want to hear about?
Account Management Subscribe to reminders & notifications
Schedule Updates A heads-up before bookings or when you schedule changes
News & Promos Updates on events and our latest offers
Liability waiver
I agree that Heartbeat High is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Heartbeat High or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise. Heartbeat High does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a staff member.

Cancellations or rescheduling classes need to be made more than 4 hours prior to your class start time. We understand sometimes unforeseeable circumstances can arise, but we have to be strict, fair and consistent. Late cancellations will incur in a session lost and a $10 late fee. If you fail to late cancel your class outside of the 4-hour time frame, you will lose your session and be charged a no-show fee of $15.00. Instructors and classes are subject to change without notice. Heartbeat High reserves the right to cancel classes if necessary. A class must have a minimum of 3 participants to run.

Class bookings are essential and must be made through the MindBody app, Heartbeat High app, or directly through the studio. To book into a class you must have pre-purchased sessions or pay at the time of booking. All payments must be made before class. A minimum of 2 clients are essential for a class to proceed. Heartbeat high reserves the right to cancel a class if need be. You will be contacted by either phone or email at least 2 hours before the commencement of the class. You will not be charged and your session will be refunded. You will be assisted in rebooking at another time. If a class is fully booked you are able to be added to a waitlist and if any cancellations may occur, you will be notified up to an hour before the class starts. If a payment declines due to card issues, security or funding problems, a dishonour fee of $10 is charged for the cost of resolving the issue. You must provide an alternative payment method within 7 days.

STUDIO RULES
• Class length times vary. Morning & evening reformer classes run for 50 minutes, lunchtime reformer 45 minutes, SweatCity classes run for 30 minutes and other mat room classes run for 45-50 minutes.
• Please arrive at class 5-10 minutes prior to start time, if you are running more than 5 minutes late to class you will not be permitted entry.
Your health and safety are important to us and we need to ensure you complete the full warm up prior to the rest of class. We also want
to facilitate a calm environment for other clients and for our instructors to run an uninterrupted class.
• Grip socks are compulsory for all classes due to hygiene and safety reasons.
• Before commencing your first class, we require you to complete the ‘pre-exercise’ questions above and we reserve the right to deny participation to any class at our discretion. We trust you have been honest and forthcoming with any relevant information that is applicable to your health.
• Pregnant clients are welcome to partake in group classes up until 12 weeks’ gestation. It is the responsibility of the client to ensure the instructor is aware prior to the commencement of each class. After 12 weeks, clients can only partake in private sessions where an individualised and more appropriate program will be implemented.
• We understand that things change from time to time. It is important that you notify us with any changes to your health and is may impact your training.
• You must be at least 15 years of age to participate in any classes at Heartbeat High. If under the legal age of 18, a parent or guardian must sign for permission.
• Phones must be turned off or placed on silent mode and are not permitted for the during of class
CLASS BOOKING & PURCHASES
• Class bookings and cancellations are essential and must be made through the MindBody app, Heartbeat High app, or directly through the studio. Text msg, voicemails or phone calls will not be accepted. Please do not hesitate to ask for assistance if unsure on how to cancel or reschedule.
• To book into a class you must have pre-purchased sessions or pay at the time of booking. All payments must be made before class.
• A minimum of 2 clients are essential for a class to proceed. Heartbeat High reserves the right to cancel a class if need be. You will be
contacted by either phone or email at least 2 hours before the commencement of the class. You will not be charged and your session will
be refunded. You will be assisted in rebooking at another time.
• If a class is fully booked you are able to be added to a waitlist and if any cancellations may occur, you will be notified up to an hour
before the class starts
• If a payment declines due to card issues, security or funding problems, a dishonour fee of $10 is charged for the cost of resolving the
issue. You must provide an alternative payment method within 7 days.

CLASS CANCELLATION & NO SHOW POLICY
• Should you no longer be able to attend the class you are booked in to, you must cancel out of the class prior to 5 hours for group classes
and 12 hours for private classes, before the commencement of the class. Classes can easily be cancelled through MindyBody app,
Heartbeat High app or directly in the studio.
• Lack of cancellation or non-attendance fee will incur a ‘no-show’ fee of $15.

By booking into a class you automatically agree to the above Terms & Conditions.

More…
I agree to the Heartbeat High liability waiver

Already have an account? Sign in

Modal-loader